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Providing strategic services to help the Malaysian Fire and Rescue Department become an international-class fire and rescue organization.
Support services management is committed to contributing towards professional fire and rescue services by effectively utilizing the latest resources and technology.
The support service delivery system is based on the principles of competence, integrity and accountability in administering financial, administrative, human resources and information technology activities efficiently and effectively.
- Planning and reviewing the Department's Strategic Plan.
- Design policy provisions in line with existing laws and regulations.
- Leading, planning and formulating new policies in relation to the Department's core
Study and analyze firefighting issues and policy effectiveness based on benchmarks. - Providing advisory and consulting services in the planning and formulation of policies related to the Department's core.
- Identify and analyze current national and international issues that affect the fire service.
- Assess and coordinate the effectiveness of program implementation in each division to align with the determination of Key Performance Indicators (KPI) and Annual Work Plans (ARWP) of the Department/Ministry.
- Coordinate parliamentary affairs at the departmental level.
- Act as secretariat at the Department level for policy-related meetings at the Ministry level.
- Analyze the implementation of Act 341 and its regulations and related legislation.
- Analyze compliance with issued policies/instructions/guidelines.
Planning, investigating and preparing a report on a complaint. - Analyze the quality level of the service delivery system and recommend improvements.
- Analyzing the fire service delivery system for star rating purposes (Star Rating System).
- Make studies & research on PKK building
- Research on human & environmental factors related to building fire safety
- Carrying out effectiveness tests & latest / new building PKK certification
- Study on building PKK standards/ specifications
- Make study and research proposals to be used and marketed in the country
- Conducting research on Fire Safety Science & Technology
- Coordinate Fire Safety industry research & development
- Plan and coordinate the Department's activities as follows:
- Department Sports, Welfare and Culture Council
- Firefighters Welfare Association
- Fire and Rescue Women's Wives Association (PERISMA)
- Fire Veterans Association
- Malaysian Fire and Rescue Workers Union
- Analyzing the needs of unity and solidarity.
- To be the secretariat for all associations and unions.
- Organize regular meetings.
- Secretariat of the Joint Departmental Council (MBJ)
- Plan and prepare the latest JBPM quality policies and objectives.
- Planning and managing:
- Department Innovation Steering Committee
- Department Quality Steering Committee
- Department KPI Steering Committee
- Plan and coordinate the implementation of the latest MS ISO 9000:2000 JBPM documentation.
- Planning and managing MS ISO JBPM internal audits.
- Planning and managing JBPM Quality System improvement programs.
- Analyzing the implementation of innovation programs as the latest discourse.
- Improve the efficiency of government service delivery.
Our commitment is to deliver and disseminate complete information regarding the activities of the Fire and Rescue Department, Malaysia to the community effectively and professionally.With that we promise to:
- Always ready to provide efficient and effective public relations services and provide customer satisfaction.
- Ensure and determine that public relations aspects are implemented with full commitment and responsibility.
- Assist the Department in maintaining, managing and improving relationships with the public, private sectors and within the Department itself.
- Ensure that the Department's customer complaint handling process is investigated and action taken within fourteen (14) days from the date the complaint is received.
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Organization Chart. |
