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- JBPM is committed to becoming a High Performance Organization in the aspects of firefighting and rescue.
- JBPM is committed to cultivating a quality management system and continuous improvement actions to meet customer needs.
- JBPM is committed to ensuring that quality management system documentation is regulated and maintained effectively and efficiently in line with standard requirements.
- JBPM is committed to ensuring that quality policies and quality objectives are disseminated, understood and implemented by all members of the organization.
- JBPM is committed to implementing a quality management system by applying Risk Management aspects
- The first Fire Engine must leave the Engine Bay to the fire operation location no more than 60 seconds from the time the call is received at the station control room.
- Issue a fire verification report within one (1) day from the date of the incident.
- Fire Reports are prepared and sent to the State Operations Division no more than 14 days from the date of the incident.
- Special Service Reports are prepared and sent to the State Operations Division no more than 14 days from the date of the incident.
- Monthly Operational Statistics must be submitted to the Fire and Rescue Operations Division, JBPM Headquarters before or on the 2nd day of each following month.
- Process architectural (building) plans within 14 days from the date the complete application is received.
- Process the 'M & E' plan within 14 days from the date the complete application is received.
- Issuing a letter of release of staged certificates (G8 and G9) or a letter of support (CFO) within 7 days from the date of inspection if all conditions are met.
- Process complete licensing applications within 7 days from the date of receipt.
- Issue a fire hazard elimination notice within 7 days after the inspection date if there is a fire hazard.
- Issuing a Fire Certificate within 5 days from the date the fee payment is received.
- Complete the fire investigation paperwork within 14 days after the fire investigation begins.
- All procurement of supplies and services must be acknowledged and payment must be made within 14 days from the date the bill (including invoice and related documents) is received in full.
- Customer Complaints must be resolved within the specified period.
- Simple Category Complaints – 5 days
- Medium Category Complaints – 14 days
- The questionnaire score must be set to an excellent level, which is at least 75%.
- The questionnaire score must be set to an excellent level, which is at least 75%.
